Warranty Registration
MATTRESS CARE AND USE
We always strive to provide you with the most comfortable and healthy sleep by offering you the highest product quality and durability.
That is the ART OF SUPPORT!
To guarantee that you get the maximum comfort and support, please follow the guidelines below:
- Make sure the bed base foundation is in good condition and well ventilated.
- We recommend rotating your mattress every month to maximize its comfort and lifespan.
- Keep your bedding clean and use a mattress pad. Stains of any kind will void your warranty.
- Do not remove the law tag at the end of your mattress, as this has the identification needed to establish your warranty rights.
THE MATTRESS GROVE/SPRING AIR PRODUCT WARRANTY
Please see the law tag for the warranty period.
This limited Mattress Warranty applies to the following defects:
MATTRESS
- Body impressions greater than 1-1/2″ only if the mattress has been continuously supported by a matching MattressGrove/Spring Air foundation with an appropriate frame. The frame should include a rigid center support for queen and king sets. A rigid center support is equal to a support that extends from the frame to the floor.
- Coils or wires that are loose, broken, or protruding through the mattress fabric.
FOUNDATION
- Splitting of the wood frame, defective, loose, or bent beams.
THIS LIMITED MATTRESS WARRANTY DOES NOT COVER THE FOLLOWING:
- Comfort level/preference or firmness
- Fabric Stains, soiling or burns
- Mattress Odor
- Body impressions of less than 1 ½”. This is normal and represents the conforming of the surface to the shape of a sleeper
- Damage to mattress due to misuse or neglect
- Damage of the perimeter border rods caused by bending or incorrectly moving the sleep set
- Bed Bugs and Dust Mites
- For Latex and Memory Foam mattresses: normal change in softness and recovery time in these materials with time. This does not affect the relieving qualities of these mattresses.
- Transportation and Inspection Costs.